Frequently Asked Questions
Not at all! We draw all kinds of pets. From dogs and cats to birds, bunnies, horses, or any unique furry (or scaly) family member, our artists can paint them all!
Yes, absolutely! You can easily choose 2, 3, or 4 pets directly on our website. If you have a larger furry family with 5, 6, or more pets, our artists can happily paint them all together into one big masterpiece.
Absolutely! We believe you should be 100% in love with your custom art. That is why you are a part of the process from start to finish. We will send you a digital preview of your portrait to review. If it’s not perfect yet, don't worry—we offer unlimited revisions. We will never send anything to print without your final approval and complete satisfaction!
If you follow our Photo Guide, your photo is likely perfect! We look for clear, eye-level shots with natural lighting.
For Pets Who Have Passed: We understand that sometimes you only have one precious photo. If it’s old, blurry, or in Black & White, please contact us first.
Simply submit the best pictures you have, and our design team will carefully review and select the optimal one to work with. In the rare case that we cannot use any of the provided images to create a high-quality portrait, we will reach out to you directly to ask for alternatives.
Yes, we understand that changes are sometimes necessary! Please contact us within 12-24 hours of placing your order. Depending on what you need to adjust, here are our guidelines:
Shipping Information: We can update your shipping address or phone number as long as you reach out before your final artwork is sent to print. Once the order is in the printing and fulfillment phase, we can no longer redirect the package.
Design Details: Need to fix a typo in your pet's name, switch the background color, or change the frame? Contact us ASAP. These changes must also be requested before the final proof goes to print.
Changing the Pet Photo: You can absolutely swap your reference photo! We gladly offer free unlimited revisions, including photo changes, to ensure you are 100% satisfied with the final result. Please just reach out to us as soon as possible with your new photo so our team can update your artwork!
Changing Product or Size: If you want to change the canvas size or switch to a different product entirely, the price will vary. Please reach out to our support team so we can cancel your current order and help you place a new one with the correct details.
Unlimited! Your 100% satisfaction is our top priority. We gladly offer free, unlimited revisions so you can tweak colors, details, backgrounds, or even swap the reference photo until your custom portrait is absolutely perfect. Just let us know what you'd like to change, and our design team will happily make it happen!
Yes, absolutely! We want your portrait to be exactly how you envision it. Whether you want to neatly remove everyday items like leashes and collars, or add fun new accessories like crowns, hats, or bows, our artists can do it all. Just leave your specific requests in the "Optional Note" box when placing your order, and we will happily bring your ideas to life!
We specialize exclusively in pets! While we love painting owners and pets beautifully together in one artwork, we do not offer standalone human portraits.
Yes, we absolutely do. It is a profound honor for our team to help you preserve the memory of a beloved companion who has crossed the rainbow bridge.
Because your order is 100% custom-made for your pet, we cannot accept returns or refunds once production begins.
Our Guarantee: We offer unlimited minor revisions during the preview stage. We will not print your order until you give us your 100% approval. This ensures you’ll love the final result before it’s ever shipped!
Yes, but timing is everything!
Within 24 hours of purchase: You are eligible for a 100% full refund, no questions asked.
After 24 hours: We strictly cannot accept cancellations or issue refunds. By this time, our artists have already begun the dedicated work of drawing your custom portrait. If you need to cancel, please ensure you reach out to us within this 24-hour window.
While we pack our portraits securely, accidents can happen. We will send a free replacement immediately if your item arrives damaged or if we made a mistake (wrong size/design).
Important: Please get in touch with us at hello.crownpawtraits@gmail.com within 48 hours of delivery with a photo of the damage. This allows us to file a claim with the courier and speed up your replacement.
Don't panic! First, please check with neighbors or your building management. If it’s still missing, contact us within 3 days of the "Delivered" timestamp. We will help you open an investigation with the carrier.
Note: While we aren't responsible for "Porch Piracy" (theft after delivery), we always strive to help our customers. Contact us so we can find a solution together.
otal delivery time = Design + Production + Shipping.
Design & Preview: 1–2 Business Days.
Production: 2–4 Business Days (starts after you approve your artwork).
Shipping: Once shipped, delivery takes:
USA: 4–8 business days.
Canada: 5–7 business days.
Note on Approval: We kindly request your feedback within 3 days. To get your beautiful portrait to you as quickly as possible, if we don't hear back by then, we will automatically approve and print your design to prevent any delays.
We proudly offer FREE Standard Shipping for all US and Canada orders over $100!
For orders under $100, our standard shipping rates are flat and simple:
- United States: $8.99
- Canada: $9.99
Yes, absolutely! Once you approve your final artwork, we immediately send it to print. It typically takes about 2 to 4 business days for your custom piece to be produced and a tracking number to be generated. As soon as it's ready, we will send you a shipping confirmation email so you can follow your artwork's journey home!
Yes, absolutely! We process all transactions through PayPal, one of the most trusted payment gateways in the world. This guarantees a 100% secure, encrypted checkout process. Your financial information is completely safe, highly protected, and never stored on our servers.
Not always. To ensure the highest quality, different types of products (such as canvases and posters) are produced at specialized printing facilities. If your order includes multiple items or add-ons, they may arrive in separate packages on different days. You will receive a tracking number for each package so you can easily follow their journey!